Transparency, openness and dialogue form the basis of the constructive relations we seek to build wherever we operate worldwide. We aim to contribute to the economic and social development of our host communities.
The communities in which Imerys is based are extremely diverse. Consequently, the Group’s decentralized management method is appropriate for dealing with community relations. This flexibility enables each entity to adapt to the values and local constraints of the host community. Under its “Community Relations” protocol, Imerys formally delegates responsibility for community relations to the most senior employee in charge of managing the facility. Under the community relations protocol, he or she is required to draw up a stakeholder inventory and create a plan for continuous improvement
of stakeholder relations. Available in seven languages, the protocol also encourages constructive dialogue with stakeholders and requires an appropriate response to all plausible stakeholders’ complaints.
Within this framework, the Group’s sites have developed projects along a number of axes such as contributing to local economic development, promoting education and training, and participating in community improvement activities. The success of this approach is reflected in the number and quality of projects on community relations submitted every year for the in-house Sustainable Development challenge. These best practices are now shared through a database
that all employees can consult on the Group’s intranet. In the past nine years, 439 projects have been part of the SD Challenge program and nearly one-third of those projects are categorized into community. In 2013, 40 out of the 76 projects submitted demonstrated the continuous efforts to improve community relations at the operational level. In addition, approximately 40 best practice case studies have been developed and shared through a database that all employees are able to consult on the Group’s Intranet. Some of the winning projects have been compiled into a short documentary film and shared with all stakeholders on the Imerys website and the “Imerys Replay” on YouTube.
To support the operations in rolling out the Community Relations Protocol and, to help them to organize existing actions into a formal program, a Community Relations Toolbox is available on the Group’s intranet site. It has been the focus of awareness-raising and training activities, including articles in the in-house magazine and on the intranet. In 2013, formalized community relation plans were deployed at eight additional operations and later increased to 31% of the Group operations. The Group EHS Audit team also verified the implementation of the Community Relations protocol at each of the audited sites and provided recommendations for improvement in 2013.
|2013 Objectives||2013 Performance|
Formalizing relations to ensure success
To support our operations in rolling out the Community Relations Protocol and help them organize existing actions into a formal community relations program, the Group created a Community Relations Toolbox in 2011. The Toolbox is available on the Imerys intranet and has been the focus of awareness-raising and training activities, including articles in the in-house magazine and on the intranet site, presentations in operations and a webinars involving approximately one hundred participants in Europe, Asia and the Americas.
Specific action was taken on our largest sites to ensure effective rollout of the protocol by the end of 2011. We will keep up these efforts in 2012 with the aim of implementing the process in 20% of the Group’s units, selected according to their sensitivity on the issue.
Great Britain – Open doors on Minerals Day
To strengthen its relationship with the surrounding communities, Imerys Mineral Ltd took the opportunity of celebrating Minerals Day to invite them to visit the Wheal Martyn China Clay Country Park and explore the kaolin industry. Read more
Asia Pacific – Building relationships of trust with the communities around sites: coordinating a Regional Minerals Day Late
March 2010, the Pigments for Paper & Packaging Asia-Pacific division coordinated the organization of a Regional Open Day. Eight countries were involved through 15 plants plus the Singapore and Shanghai offices. The goal was to help local authorities and populations’ understand our businesses. Read more
Great Britain – Pro-active communication by Imerys Minerals with local schools targeted a growing safety risk.
In May 2009, Imerys sent an open letter to all head teachers in Cornwall’s clay country. It spelled out a worrying trend. Trespassing on Imerys property was increasing, leading to a rise in vandalism and safety hazards. Rather than just pointing out the problem, the EHS Manager offered to work with schools to help solve it Read more
Chili – Help employees affected by an earthquake
On February 27, 2010, an earthquake measuring 8.8 on the Richter scale shook Chile from its sleep. The unit’s management decided without delay to support its workers in their adversity. Read more
France – Create a consultative committee to enhance stakeholders' dialogue
In the context of a zoning scheme amendment requested to allow Imerys Terre Cuite St Germer to open a quarry in a neighboring area, the management of the plant decided to create a semi-annual consultative committee with the plant manager as well as representatives of the public authorities and neighbours. These meetings are a place for open talks and explanations. Read more
South Africa – HIV strategy pays off
With over 20% of the population aged 15-49 infected, South Africa is severely hit by the AIDS epidemic. In this mining country where the Group employs more than 600 people, a strategy for combating the spread of the virus was set up. Read more
Thailand – Additional Revenue for Local Populations
Salted eggs are a staple of the Thai diet. Though usually preserved in brine, they can also be covered with kaolin to allow the salt to seep into the eggs slowly and to protect them from high temperatures. Read more
USA – Disaster Relief for Flood Victims
Imerys World Minerals (Filtration Minerals North America) teamed up with the Red Cross to help victims of the January 2009 flood in Fernley, Nevada. Read more
Brazil – Environmental Training for Primary School Teachers
An Imerys Pigments for Paper & Packaging plant, a kaolin producing factory, is located in the northern state of Para, Brazil. This region suffers from a shortage of skilled labor and qualified teachers. Read more
Vietnam – Greening a Local School
Some schools in Vanphu, Vietnam, where Imerys produces calcium carbonate (Pigments for Paper & Packaging Asia-Pacific), do not have the resources to plant trees or cultivate their schoolyards. One such primary and secondary school is located in close proximity to an Imerys site. Read more