Specialist - IT III

Job location:
Sandersville, Georgia, USA
Created moment:
March 14, 2022
Job reference:
REQ - 04659

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Specialist - IT III

Job Summary

JOB SUMMARY/PURPOSE

Responsible for providing leadership and 3rd level support for hardware, software, network, and telecom issues for end-users and team members.  Act as local contact for other groups within IT.  Ensure standards and quality control are met.  

JOB SCOPE/DIMENSIONS

  • Supports Imerys technology users across North America.
  • Local Support area is a campus of mine and production sites approximately 30 miles in diameter located in and around Sandersville, GA.

percentage of domestic travel required: 0-5%

percentage of international travel required: 0-5%

KEY TASKS AND RESPONSIBILITIES

  • Resolve end-user hardware, software, network, and telecom issues and requests in a quick, professional manner

  • Provide high quality IT support over the phone, internet as well as in person

  • Assist in the proactive monitoring and care of the network

  • Deliver basic troubleshooting and support for enterprise applications

  • Support implementation and adoption of new technology

  • Provide basic IT orientation and training to new technology users

  • Follow established IT standards, and assist in the establishment of new standards as needed

  • Call escalation from other team members

  • Verify that all work is completed at the highest level of quality before being released to the customer

  • Assist the Network and Server teams occasionally with installation and/or troubleshooting of their Hardware,  running network cables, installing / replacing switches and configuring phone systems

  • Assist with projects as needed for other groups within IT

  • Maintain skills utilizing internal and external training as necessary

  • Maintain MSHA Safety Training & Certifications Annually (training provided)

Education and Experience Requirements:

  • Education:  Position requires an AA/AS degree in computer related field plus two years relevant experience in support and networking; or a BA/BS degree in computer science or related discipline; or the combination of certifications/education and experience that enables performance of all aspects of the position.
  • Successful US-based candidates must be fully vaccinated for Covid-19 before the employment start date unless exempted by applicable law

Certificates, Licenses, or Registrations: 

  • MCSA

  • ITIL

  • CNA

  • Network+A+

Related Work Experience: minimum four years relevant IT support experience in a dynamic enterprise environment; knowledge and understanding of cloud technology; familiarity with data security standards

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.