Technical Support Manager

Job location:
Paris, France
Created moment:
April 27, 2022
Job reference:
REQ - 05470

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Technical Support Manager

Job Summary

Reporting directly to the Technical Support Director,

  • Support technically all commercial activities pre and post sales, in particular sell existing products and solutions from a technical standpoint, support to innovation activities, technical support to customers, complaints investigation, product benchmarking and technical lobbying towards market stakeholders (standardization, academics and owners)

  • Act as an ambassador on technical side, representing the company externally as expert, namely participating in university networks, standardization committees, customer events

Your main tasks:

Hygiene Safety Environment missions: Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives

 

Technical Sales

  • Participate in client discussions for technical sales on identified opportunities by the Sales Manager

  • Work closely with the sales manager to support the development process of the customer along the opportunity process until final application 

  • Lift customers' technical objections along the opportunity process

  • Identify technical opportunities with existing products to optimize value proposition

  • Business Development : identifies the right opportunities for organic growth through technical discussions and act as project manager for large technical development projects in collaboration with the R&D teams

  • Upon request by marketing, perform benchmarking analysis of Imerys and competition products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning as well as pricing activities.

 

Customer innovation

  • Identify unmet technical needs of customers and therefore potential new products/ solutions

  • Translate performance requirements into product specification requirements

  • Act as link between customers and S&T/Operations on new product development

  • Lead trial management at the customer site and supervise trials at Imerys plant on new products

  • Manage qualification process at customers for new products

 

Management of significant customer quality issues

  • Respond to customers on significant quality issues (outside packaging, logistics or pure specifications problems)  and analyse causes and possible solutions

  • Liaise with operations/ quality managers on solution identification and implementation

 

Acting as expert internally and externally

  • Manage technical training of sales/ marketing people on his/ her area of expertise

  • Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, standardization committee, etc.) 

  • Build a network among the customers’ technical community

 

Profile:

  • Bachelor’s Degree in Materials Science, Chemistry or Physico-chemistry or Business related field or equivalent experience

  • Minimum 5 years experienced 

  • Strong competencies and experience in construction field, applications

  • Formulation know how and additives knowledge is a plus

  • Cement, mortar technical background is required

  • Ability to decode the customer needs and to design adapted solutions 

  • Customer oriented, enable to build up strong relationship internally & externally

  • Able to work with a variety of stakeholders across a business

  • Good Communication skills with customers and with technical committees

  • Strong organisational skills, a self-starter

  • Flexibility, resilience, pro-activity, autonomous and motivation

  • Interest in working in dynamic groups - team player

  • Taste for challenges - entrepreneurial mentality

  • Ability to use common IT tools (Excel, Word, Gsuite, Web tools)

  • Salesforce would be an advantage

  • Mandatory use of English (technical and commercial)

  • Regular and weekly trips (up to 60%)

  • Driving licence required

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.