Technical Support Manager

Hygiene Safety Environment missions: Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives

Technical Sales

• Participate in client discussions for technical sales on identified opportunities by the Sales Manager

• Work closely with the sales manager to support the development process of the customer along the opportunity process until final application 

• Lift customers' technical objections along the opportunity process

• Identify technical opportunities with existing products to optimize value proposition

• Business Development : identifies the right opportunities for organic growth through technical discussions and act as project manager for large technical development projects in collaboration with the R&D teams

• Upon request by marketing, perform benchmarking analysis of Imerys and competition products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning as well as pricing activities.

Customer innovation

• Identify unmet technical needs of customers and therefore potential new products/ solutions

• Translate performance requirements into product specification requirements

• Act as link between customers and S&T/Operations on new product development

• Lead trial management at the customer site and supervise trials at Imerys plant on new products

• Manage qualification process at customers for new products

Management of significant customer quality issues

• Respond to customers on significant quality issues (outside packaging, logistics or pure specifications problems)  and analyse causes and possible solutions

• Liaise with operations/ quality managers on solution identification and implementation

Acting as expert internally and externally

• Manage technical training of sales/ marketing people on his/ her area of expertise

• Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, standardization committee, etc.) 

• Build a network among the customers’ technical community

Profile:

• Bachelor’s Degree in Materials Science, Chemistry or Physico-chemistry or Business related field or equivalent experience

• Minimum 5 years experienced 

• Strong competencies and experience in construction field, applications

• Formulation know how and additives knowledge is a plus

• Cement, mortar technical background is required

• Ability to decode the customer needs and to design adapted solutions 

• Customer oriented, enable to build up strong relationship internally & externally

• Able to work with a variety of stakeholders across a business

• Good Communication skills with customers and with technical committees

• Strong organisational skills, a self-starter

• Flexibility, resilience, pro-activity, autonomous and motivation

• Interest in working in dynamic groups - team player

• Taste for challenges - entrepreneurial mentality

• Ability to use common IT tools (Excel, Word, Gsuite, Web tools)

• Salesforce would be an advantage

• Mandatory use of English (technical and commercial)

• Regular and weekly trips (up to 60%)

• Driving licence required