Senior Engineer- Technical Support (West Asia)

Job location:
Nadiad, India
Created moment:
March 22, 2022
Job reference:
REQ - 05609

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

Senior Engineer- Technical Support (West Asia)

Job Summary

Key Tasks & Responsibilities:

Environment, Health & Safety:

  • Strong Safety mind set and apply the necessary working practices whether at Imerys or customer sites.

Technical Support Functions:

  • Support to Sales Team on Technical matters related to products

  • Support to Operation Team over efficiency and cost & quality

  • Support to Purchase Team for new vendors and consistent supply

New Product Development

  • Understand Imerys and competitor portfolio, Identify gaps and trends to introduce new products

  • Contribute to the success of new Products, working in project mode

Excellence and Improvement

  • Should strive for excellence in service and bring out improvements in his/her area

  • Should create benchmark and best practices for the industry

Lab and Analysis

  • Upkeep of Lab and equipment, follow Lab protocols, update test-procedures

  • Perform tests, analyze results and prepare reports


  • Weekly and monthly reports for Tech Support activities

  • Ensure updating of Salesforce and product data-sheet  

Job Specifications:

Education and Experience requirements:

  • Diploma / Graduate / Post Graduate in  Ceramics or Related Technology

  • Management qualification will be added advantage


  • Min 03 years (with B. Tech.) OR 05 years (with Diploma) of experience in ceramic Sanitaryware or related industry in the R&D division or Technical Department


 Knowledge, skills and abilities

  • Excellent oral and written communication skills in English, conversing in other local language

  • Computer skills

  • Problem solving skills


  • Very analytical and rigorous

  • Wants to make an Impact and a positive one (on communities, colleagues)

  • Strong interpersonal skills; Effective at cross-functional teamwork

  • Possesses ability to juggle and prioritize numerous requests simultaneously

  • Passion for finding new and innovative trends in relevant industries


  • Analytical testing for materials

  • Project management for new product

  • Troubleshooting for industrial problems

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.