Customer Service (International)

Job location:
Bangkok, Thailand
Created moment:
April 4, 2022
Job reference:
REQ - 05666

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Customer Service (International)

Job Summary

Order process management 

  • Punch in the customers' orders (internal and external) into local country / out of the country (Source Plant) ERP system  and validate the order context according to internal (i.e.: Trading Hub) / external customer’s requirement and Source Plant’s capability. Follow Service Level Agreements (SLAs).

  • Direct trading: Raise a Purchase Request and follow up the approval to generate the purchase order from the local country/region ERP system, coordinate transportation to customers with Supply Chain team and related Payables follow-up, PO receipt for accruals. 

  • Encode order with shipment date and liaise with Source Plant’s logistic coordinator to organize shipment

  • Communicate with internal / external customer on shipment dates and adjustments

  • Ensure customer service requirements for all imports shipments into the servicing region, trade bookings, and documentation and counter requirements. Knowledge of local and export legislation is a prerequisite and must be able to effectively troubleshoot any issues that may arise.

  • Support in credit application, credit release application, credit note / debit note request if needed.

Containers movement tracking

  • Closely monitor the containers’ movement until the containers arrive at the destination. 

Billing

  • Maintaining documentation as per the international trade norms

  • Timely processing of  invoices for customer orders

Qualifications :

Education: 

  • Bachelor’s degree or above

Experience: 

  • 2-5 years of experience in customer service with knowledge in manufacturing.

  • Hands-on experience in Business Transfer and International Trade as well as Letter of Credit handling, incoterm, etc.. 

  • Proven experience in a CRM program is an advantage. 

  • Experience in handling complaint from customers and solving complex client situations is an advantage 

  • Deep knowledge of customer journey improvement to drive customer centricity 

  • Proficient in both English and Thai. 

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.