Representative - Cust Service I

Job location:
Jacksonville, Alabama, USA
Created moment:
May 4, 2022
Job reference:
REQ - 05847

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

Representative - Cust Service I

Job Summary

Position Responsibilities:

  • Professionally collaborate as part of a team to achieve company goals while providing outstanding customer service to internal and external customers.

  • Maintain knowledge of all products and services as well as recent updates.

  • Order entry and management: customer account set-up, entering of  customer orders, generation of pricing, logistics and invoicing.

  • Generate, interpret and act on reports relating to customer performance (open orders, on-time shipping, invoicing).

  • Liaise with Plant Buyer on replenishment of purchased items.

  • Work closely with Sales, Operations and Credit teams in order to coordinate appropriate actions to meet customer expectations

  • Work closely with the finance team in closing out each month

  • Work closely with the Project Coordinator to make sure all billing has been completed for month end closing and assist with invoicing when needed

  • Maintain knowledge of our SAP platform

  • Other duties and responsibilities as assigned

Educational / Skill Requirements:

  • High school diploma or equivalent; required.

  • 2 or 4 year College Degree; preferred.

  • 1-3 years’ experience as a Customer Service Representative for a manufacturer, distribution or fulfillment company; required. 

  • Previous use of ERP systems (ie: SAP, Oracle, MS AX Dynamics); preferred.


  • Proficiency with G Suite Products. 

  • Experience working with import / export forwarders

  • Experience working with remote distribution centers

  • Demonstrate ability to learn technical information quickly

  • Inside sales experience

  • Logistics background or exposure.

  • Knowledgeable on order flow and shipping procedures.

  • Strong mathematical skills.  

  • Pleasant phone presence.

  • Good grammar.

  • Excellent communication skills both verbal and written.

  • Excellent organizational and time management skills; detailed and deadline oriented.

  • Excellent follow-up and follow through.

To submit your resume for consideration, please submit via the Career Center at or through email to If submitting through email, please put Job Title for which you are applying in Subject Line

Position Type

Full time



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To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.