Jr Collaboration Engineer

Job location:
Guadalajara, Mexico
Created moment:
May 8, 2022
Job reference:
REQ - 05864

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Jr Collaboration Engineer

Job Summary

[ Purpose & General Characteristics ]
Manage incidents that are escalated by the helpdesk & proximity support team
Take part in continuous improvement of the quality of service in his/her scope

[ Representative Activities ]
Train the level 1 support team and ensure continuous knowledge transfer to level 1
Handle support level 2 tickets and perform incident management
Can escalate to level 3 support when needed
Consolidate incident knowledge on his domain
Identify and analyze recurrent incidents
Ensure that long-term solutions are set up in order to reduce the incidents occurrence
Contribute to the organization and the set up of the transition from project phase to the run phase

For the manager role guarantee the Help Desk’s quality of service to end users and participate to the continuous improvement of the support

Position Type

Full time



Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.