Customer Service Data Specialist
The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at www.imerys.com
The PositionCustomer Service Data Specialist
Key Tasks and Responsibilities
Facilitate the quick and accurate onboarding of new customers partnering with key functions
Set up and update customer records and products in our systems
Partner with Sales organization to properly administer price
Ensure customer records are maintained. Collaborate with the Data Steward to identify and to address record integrity issues
Research credit requests and submit for approval
Conduct user acceptance testing in Salesforce and ERP systems
Skills and Attributes Requirements
Excellent communicator who collaborates well with others
Ability to multitask and prioritize workload under pressure while maintaining a positive attitude
Strong problem-solving and analytical skills
Self-motivated and able to identify opportunities for improvement
A team player willing to take on increased responsibilities
Process driven and ability to quickly learn new systems
Preferred but not required
Proficiency in SAP or MS AX and Salesforce
Fluency in Spanish or Portuguese
High School diploma required , Bachelor’s degree preferred
1-3 years’ experience in customer service, analytics, billing or supply chain preferably in a manufacturing environment
2-4 years’ experience with ERP database system , preferably SAP or MS AX
Preferred experience with a CRM software such as Salesforce
Work performed in an office environment. Sitting frequently up to 70% of the work time. Standing and walking up to 30% of work time. Constantly communicating (written/oral).
Position TypeFull time
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To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.