Customer Service Data Specialist

Job location:
Roswell, Georgia, USA
Created moment:
October 19, 2022
Job reference:
REQ - 06474

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

Customer Service Data Specialist

Job Summary

Key Tasks and Responsibilities

  • Facilitate the quick and accurate onboarding of new customers partnering with key functions

  • Set up and update customer records and products in our systems

  • Partner with Sales organization to properly administer price

  • Ensure customer records are maintained. Collaborate with the Data Steward to identify and to address record integrity issues

  • Research credit requests and submit for approval

  • Conduct user acceptance testing in Salesforce and ERP systems



Skills and Attributes Requirements

  • Excellent communicator who collaborates well with others

  • Ability to multitask and prioritize workload under pressure while maintaining a positive attitude

  • Strong problem-solving and analytical skills

  • Self-motivated and able to identify opportunities for improvement

  • A team player willing to take on increased responsibilities

  • Process driven and ability to quickly learn new systems

  • Preferred but not required

                           Proficiency in SAP or MS AX and Salesforce

                           Fluency in Spanish or Portuguese



Education/Experience Requirements

  • High School diploma required , Bachelor’s degree preferred

  • 1-3 years’ experience in customer service, analytics, billing or supply chain  preferably in a manufacturing environment

  • 2-4 years’ experience with ERP database system , preferably SAP or MS AX

  • Preferred experience with a CRM software such as Salesforce




Work performed in an office environment. Sitting frequently up to 70% of the work time. Standing and walking up to 30% of work time. Constantly communicating (written/oral).

Position Type

Full time



Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.