CRM & Data Administrator

Job location:
Athens, Greece
Created moment:
October 27, 2022
Job reference:
REQ - 06498

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

CRM & Data Administrator

Job Summary

The CRM & Data Administrator will have the responsibility of the day-to-day administration of our Salesforce.com CRM platform and contribute supporting data and data quality enhancement by implementing control measures and advising on best practices to reduce/resolve data anomalies between the various data sources.

Responsibilities:

This role will be responsible for effective data quality analysis, operation & validation, develop partnerships with numerous business stakeholders, and drive/evolve education related to data governance rules and best practices.

System Administration

  • Administrate Imerys CRM platform in terms of user licenses attribution, stakeholders impact on processes, and basic configuration including layout, field creation and workflows.

  • Act as a coordinator for all requests related to the daily administration of the CRM platform.

Information Structure & Process

  • Develop rules and processes to control the integrity (accuracy, thoroughness, process compliance) of all data provided by Imerys entities and systems.

  • Recommend process improvements & suggest alternatives for continuous enhancement of existing workflow.

  • Document data dictionaries and business requirements for key workflows and process points.

Data Control

  • Evaluate data and resolve data quality issues by analyzing gaps in process and source files. Help identify and develop insight to reduce data quality issues.

  • Analyze daily health of the data reporting operations. Identify and develop insight to reduce data quality issues and process gaps.

Communication

  • Inform, support and guide internal and external stakeholders regarding tool and data best practices, data availability, caveats and tool limitations using the various  communication platforms available.

  • Support internal teams by providing ongoing & ad-hoc data concierge services and conducting effective research via web / subscribed research sites and present timely information as required.

Qualifications:

  • A bachelor or Master degree in Economics, Information Technology, Business Intelligence or a related business discipline.

  • A minimum of 3 years experience in a similar position, as CRM Administrator preferably salesforce.

  • History of working in an international & multicultural environment.

  • Prior experience using a CRM tool is required, preferably Salesforce.

  • Must have strong problem-solving and analytical skills, an investigative mentality, organizational and logic skills.

  • Experience with managing, monitoring and scoring data quality in a transactional environment.

  • Proven capability to gather, manage and synthesize large amounts of information efficiently, effectively and creatively with maniacal attention to detail.

  • Fluent in English.

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.