Customer Service Assistant

Job location:
Toulouse, France
Created moment:
November 2, 2022
Job reference:
REQ - 06528

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

Customer Service Assistant

Job Summary

Job Summary


  • As “unique” internal sales contact point, manage customer orders (from entry till invoicing), requests, complaints, enquiries rapidly and efficiently through the organisation

  • Ensure a proactive market approach by monitoring customer order pattern and contacting them on a regular basis to track missing orders. Control customer satisfaction.

  • By developing understanding of customers, products and applications, and through a positive questioning attitude ensure customers’ real needs are satisfied at best costs for the company. 

  • Ensure proactive communication to customers versus specific issue regarding order fulfillment (delivery date, quantity etc..) 


  • Ensure the Front Office: management of direct contact with customers (phone, mail, email, fax, etc…)

  • Prepare and review monthly the order book with sales managers as owner of the order book (short-term sales forecast)

  • Ensure the accurate order entry within the ERP, JD Edwards in compliance with the contract negotiated between the customer and the sales manager

  • Interface with credit controlling for the overdues  management

  • Ensure the sending of general information and documentation mails to clients (change of products, site closing etc…)

  • Respond to customer requests : information, documentation etc… 

  • Register and follow-up the customer complaints through a dedicated tool (CRM)

  • Manage the administrative organization of files and archiving

  • Register and monitor the debit and credit notes 

  • Ensure accurate and on time invoicing of the customers


  • Contribute to the OTIF and to customer satisfaction

  • Contribute the claim KPIs

  • Responsible for maintaining a safe personal environment and acting safely at all times.

  • Fully supports the local health, safety and environmental (HSE) programs by participating in their implementation, maintenance, enforcement and compliance with company’s programs

Job Title & Position in the organisation

  • Title: Customer Service Assistant

  • Reporting to: Customer Service Manager - Market

  • Direct reports: None

  • Location: Toulouse, France

Competencies and Experience

 Key competencies

  • Multilingual: Fluent in English and Italian (third language is a plus)

  • Knowledge in international trade and incoterm appreciated

  • Tools knowledge is a strong plus: ERP (SAP), CRM (Salesforce), Google will be a plus

  • Strong customer orientation and business/ commercial sense 

  • Strong interpersonal and communication skills (oral and written, communication to customers, to customer service team and to other departments)

  • Rigorous compliance with procedures and processes 

  • Analysis and judgment ability

  • Reactivity and stress management during peaks of activity

  • Team player 

  • Strong organizational skills, ability to manage priorities

  • Agile and flexible, able to do back ups

Educational & Relevant experience: 

  • Bachelor in international Business/ Foreign language or Logistics 

  • Minimum 3 years of experience in a similar function


Position Type

Full time


Fixed Term (Fixed Term)

Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.