Deputy Sales Manager (Petrochem)

Job location:
New Delhi, India
Created moment:
November 29, 2022
Job reference:
REQ - 06614

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

Deputy Sales Manager (Petrochem)

Job Summary

Job Responsibilities:

  • Account objectives & forecast:

    • Participate in setting detailed quantified objectives and develop detailed plans (including new opportunities)

  • Execution: account & relationship management:

    • Accomplish measures and report performance against assigned objectives of targeted accounts

    • Perform account management duties including, (but not limited to) negotiating short term and long term contract, administering sales contract and ensuring terms and conditions are adhered to, resolution and communication of customer complaints (in coordination with Customer Service)

    • Identify growth/ profitability improvement opportunities (using CRM opportunity management functionality) and advance the relationships with customers in order to fully capture them

    • Introduce new products and new solutions to the customers

    • Apply the pricing policy vis a vis the assigned accounts

    • Data collection of process parameters / Refractory consumption pattern and total consumption

  • Sales forecast:

    • Develop accurate forecasts of current and prospective customers

  • Customer intimacy and needs understanding:

    • Establish and nurture relationship with assigned customers (management, purchasing, R&D)

    • Understand customers' needs (incl. Technical), test potential ideas and solutions, and collaborate with Technical Service to better serve customers

    • Gather valuable information about market and competitors from customers and convey all necessary where appropriate

    • Collect and document (via CRM) customer knowledge and gather customer needs and feedback (incl. visit and call reports)

    • Ensure link and communication to other functions (Marketing, Technical Service, Customer Service, R&D, operations) - and collaborate with other functions on topics related to the customer when relevant

  • Sales Area and Volume:

    • Customer base ranges from Refinery, Petrochem, Fertilisers, Chemical Industries, Public sector companies, EPC customers, Licensors, Engineering Consultants etc 

    • Sales volume of Rs 15 Crore per year. which includes Handling of enquiries, Technical discussions, Negotiations, order executions, collection of dues and taxes.

    • Handling Online tenders and Online portals of various customers

Education, background, level of experience:

  • B.Tech/B.E. with minimum 5 years’ experience in handling Refractory Sales

  • Knowledge of Manufacturing processes of different industry / metallurgy, Refractory products and application of products

  • Experience in sales in Ferrous / non-ferrous metal industry or Petrochem

  • Interpersonal Skills:

    • Ability to work with teams and lead decision-making processes in a team environment.

    • Excellent interpersonal communication and listening ability.

  • Management Skills:

    • Strong Analytical skills

    • Excellent planning and organisational skills

    • A strong ability to be adaptable and flexible

    • Effective Negotiation skills

    • Effective Communication Skills

    • Highly motivated / self driven, results oriented

    • Capable of handling multiple priorities

    • Able to generate multiple solutions of problem in order to troubleshoot them effectively

    • Able to collaborate with external and internal customers / stakeholders 

  • Other Skills:

  • Ability to interpret basic financial data

  • Proficient in MS-Office/GSuites

Position Type

Full time



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To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.