Technical Support Manager Western Europe - Tiles

Job location:
Home Based - Spain
Created moment:
March 22, 2023
Job reference:
REQ - 07102

The Company

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
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The Position

Technical Support Manager Western Europe - Tiles

Job Summary


  • Natural contact point between Imerys and the technical and operational decision makers of Tiles customer (body formulators, production managers) in the Iberian peninsula

  • Ensure the best possible circulation, understanding and adoption of the Value Proposition of each relevant product of the Imerys portfolio in the allocated territory (other area might be covered in the frame of specific development projects)

  • Support the Sales Manager in the identification and anticipation of customer needs.

  • Design new solutions in order to improve the strength of the value propostion


  • Maintain close connection with all tiles and tile body producers of allocated area, through regular visits, calls and exchange of information

  • Ensure the best possible circulation and presentation of the technical information provided by the Technical, Marketing and S&T

  • Identify and measure technical needs, strengths and weaknesses of each customer & prospect in the allocated area. 

  • Collect, consolidate and report the bottom-up information required to monitor the activity of the segment, the technological changes and the value proposition of ccompetitor offers.

  • Provide the sales director  with the technical information required to define the sales development strategy in the segment

  • Identify and propose development targets to to the Sales Manager, in line with the agreed strategy

  • Support the execution of tests, pilot trials and production campaigns required to convert opportunity into regular business

  • Supportthe sales managers of Spain and Italy (as well as other areas on request) in the conversion of opportunity

  • Propose ideas that can for innovative solutions

  • Identify and explore new potential mineral source (including recycling)

  • Design new products and new solutions (new product definition, reformulation, blending) in line with available operational and logistics capability, in order to strengthen the values proposition 

  • Lead the activity of internal and external technical support labs

  • Measure the customer perceived value and satisfaction by regular call and visits to all actual and potential customers


  • Number of Prospect

  • Level of customer satisfaction

  • Opportunity conversion rate.

  • Imerys Market Share in the allocated area

Competencies and experience:

  • Key competencies

    • Growth and Value creation mindset

    • Project management skills and self-starter

    • Ability to modelized complex phenomenon (technical and operational)

    • Ability to positively influence decision making process

    • Others: result-oriented, concern for impact

  • Ideal background/ experience

    • Engineer’s degree (materials, chemical or similar areas)

    • Deep knowledge and understanding of ceramic tiles industry, including raw materials, frit & glazes, body production, tiles production and finishing.

    • Full Spanish proficiency, Fluent English, any additional language is a plus

    • Location : Spain, Castellon area

  • Typical profile

    • Engineer with minimum 10 years experience in tiles of tile body production

    • Sales experience is a plus

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.