Account Manager Tiles - Ceramics EMEA

Job location:
Modena, Italy
Created moment:
April 5, 2023
Job reference:
REQ - 07160

The Company

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at

The Position

Account Manager Tiles - Ceramics EMEA

Job Summary


  • Management  of   the  Sales process at the allocated accounts 

  • Development of  the business (volumes, revenue) with the allocated accounts

  • Ensure the best possible customer experience is delivered across the functions to the allocated accounts


  • Detect and develop sales opportunities through regular contacts and visits to the customers in his/her scope.

  • Management of the opportunity pipeline in a way to ensure the highest possible conversion rate. Ensure an accurate reporting of the process in the CRM.

  • Apply pricing strategy, in line with product positioning and pricing targets provided by the  Area Sales Manager and SD 

  • Meet customers and organize specific surveys in order to provide business intelligence on available capacities, competitor footprints and development projects 

  • Work with the  other departments  (Logistics, CS, S&OP, Technical Support) in order to ensure customer satisfaction,  best possible  services as well as  maximization of the margin

  • Provide regular updates of the selling forecast per product and customer allocated and contribute to the definition of the budget 

  • Assist the Technical Services and Area Sales Manager in delivering technical support and settling quality claim

  • Participate to fairs, conferences and exhibition, support  customer events organization


  • Opportunity Conversion Rate

  • Profitability and Price alignment

  • Customer satisfaction

Competencies and experience

  • Key competencies

    • Business sense  and result oriented

    • Structured and well organized

    • Ability to analyze data, detect trends and build sales strategy accordingly

    • Understanding and ability to communicate on technical topics 

    • CRM ability  and CRM tools knowledge

  • Ideal background/ experience

    • Engineer degree/ Sales degree

    • Ceramic industry, pigments or high temperature industries

    • Italian  mother tongue. Fluent English , any additional European  language (ideally French) is a plus

    • Location : Modena

  • Typical profile

    • Minimum 2  years experience in sales

    • Previous experience in Raw Materials for Glaze and Frits segments or Bodies  for ceramic tiles is a plus

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.