IT Customer Care Technician

Job location:
Visé, Belgium
Created moment:
April 13, 2023
Job reference:
REQ - 07179

The Company

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at

The Position

IT Customer Care Technician

Job Summary

Key Roles & Responsibilities: 


  • Provide technical support. Answering support queries either onsite or via phone or email

  • Maintain a high degree of customer service for all support queries

  • Take ownership of user problems from the ITSM ticketing tool - be proactive when dealing with user issues.

  • Implement, managing and maintaining workstations

  • Perform installations, upgrades & deployment of workstations to Microsoft Windows 10

  • Troubleshooting & Problem solving of Workstation related problems

  • Imaging and preparing assets such as laptops and mobile devices for deployment to users, ensuring assets are tagged and entered into the asset management system

  • Carrying out routine maintenance of IT systems

  • Support users in the use of Computer equipment by providing necessary training and advice

  • Local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP)

  • Experience in “Knowledge Article” documentation, IT & end user procedures

  • Ensure Service Level Agrerement are adhered too

  • Local contact person for assistance in IT projects led by the Imerys Group.

  • Travels on sites located in Germany (15% to 20% of the time)



  • At least 3 years of experience in IT Support

  • English and German speaking

  • Microsoft advanced knowledge (workstations and servers)

  • Administration experience of MS Active Directory users & groups, policies and management concepts

  • Helpdesk Experience (ServiceNow)

  • Excellent Interpersonal skills

  • Outstanding Client Service Skills

  • Pro-active skills

  • Driving License

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.