IT Customer Care Technician

The Company

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.

Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

IT Customer Care Technician

Job Summary

Key Roles & Responsibilities:

Provide technical support. Answering support queries either onsite or via phone or email
Maintain a high degree of customer service for all support queries
Take ownership of user problems from the ITSM ticketing tool - be proactive when dealing with user issues.
Implement, managing and maintaining workstations
Perform installations, upgrades & deployment of workstations to Microsoft Windows 10
Troubleshooting & Problem solving of Workstation related problems
Imaging and preparing assets such as laptops and mobile devices for deployment to users, ensuring assets are tagged and entered into the asset management system
Carrying out routine maintenance of IT systems
Support users in the use of Computer equipment by providing necessary training and advice
Local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP)
Experience in “Knowledge Article” documentation, IT & end user procedures
Ensure Service Level Agrerement are adhered too
Local contact person for assistance in IT projects led by the Imerys Group.
Travels on sites located in Germany (15% to 20% of the time)

Requirements

At least 3 years of experience in IT Support
English and German speaking
Microsoft advanced knowledge (workstations and servers)
Administration experience of MS Active Directory users & groups, policies and management concepts
Helpdesk Experience (ServiceNow)
Excellent Interpersonal skills
Outstanding Client Service Skills
Pro-active skills
Driving License

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.