Technical Support Engineer

Job location:
Visakhapatnam, Andhra Pradesh, India
Created moment:
May 12, 2023
Job reference:
REQ - 07280

The Company


The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Technical Support Engineer

Job Summary

JOB SCOPE/DIMENSIONS

CUSTOMER FOCUS:

  • Voice of the customers, exclusive sessions and technical seminars

  • Training and support of customers who are able to use our products and solutions

  • Complaints management

TECHNICAL SUPPORT:

  • Support sales function to realise sales opportunities

  • Communication to customers

  • Testing within a laboratory environment

  • Products: Imerys products for the refractories market

  • Geographical zones: India

  • Number of direct reports: None

  • % of travel time: up to 60%

KEY TASKS AND RESPONSIBILITIES

Health and Safety Objectives

  • Ensure compliance with company safety rules and contribute to preventive measures, to achieve our safety objectives

Technical Sales

  • Work closely with the sales manager & regional technical manager to support the customer

  • Develop training and tools to educate customers

  • Participate in client discussions for technical sales on identified opportunities

  • Resolve customers' technical objections

  • Identify technical opportunities with existing products to optimize value proposition

  • Identify the correct opportunities for organic growth through technical discussions

  • Upon request by regional technical manager, perform benchmarking analysis of Imerys and competitors’ products, alternative technologies and new commercial products from customers, to support structuring of product offering and positioning.

Customer innovation

  • Identify and report on unmet technical needs of customers and potential new products/solutions

  • Act as link between customers and S&T/Operations on new product development

  • Manage customer qualification process for new products

  • Assist S&T with new product trials

  • Support customer site trials

Customer quality issues

  • Assist the quality department when responding to customers on quality issues

  • Liaise with operations/quality managers on solution identification and implementation

Acting as expert internally and externally

  • Manage technical training of sales/ marketing personnel on area/s of expertise

  • Act as technical ambassador for area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, standardization committee, etc.)

  • Build a network among the customers’ and industries technical community

JOB SPECIFICATIONS

  • Masters/PhD Degree in Ceramics/Material Sciences or related field equivalent experience

  • Minimum 5 - 8 years of experience

  • Based in the Imerys Vizag plant

  • Strong competencies and experience in the refractories field

  • Knowledge on user industries (steel, OPC, aluminium, petrochemicals etc.) is a plus

  • Knowledge of refractory testing is an advantage

  • Good Communication skills with customers and with technical committees

  • Ability to decode the customer needs and to design applicable solutions

  • Customer oriented, able to build up strong relationships internally & externally

  • Able to work with a variety of stakeholders across the business and industry

  • Excellent Communication skills

  • Strong organizational skills, a self-starter

  • Flexibility, resilience, pro-activity, autonomous and self-motivated

  • Interest in working in dynamic groups - team player

  • Taste for challenges - entrepreneurial mentality

  • Salesforce experience would be an advantage

  • Regular and weekly trips (Must be able to travel internationally)

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

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