Customer Service & Logistic Manager H/F
The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
The PositionCustomer Service & Logistic Manager H/F
Manage the functional strategies and daily operations of the supply chain in the site.
Being accountable for the customer satisfaction, OTIF, stock management and safety results on its perimeter.
Provide data analysis to manage the business performance effectively and has responsibility for site and supply chain KPI reporting, and accountability for ERP’s Data quality
Drive continuous improvement through implementation of good methodologies, practices and tools, best in class Supply Chain management
KEY TASKS AND RESPONSIBILITIES
Management of Customer Service :
Accountable for customer satisfaction according to Imerys guidelines (quality of service, quality of communication and support), and provide analysis and action plan
Claims management : all claims received are registered in the CRM and treated in due time
Issue relevant and defined reports followed by action plan required
Liaise with the different function’s stakeholders (Operation, Sales, Demand Planner ) to ensure a good exchange of Supply Chain information and expertise.
Provide Supply Chain expertise to Commercial people (incoterms, transport organisation, distribution solutions, customs rules etc.)
Ensure that all orders are registered on time in the ERP.
Ensure that prices & conditions are created/updated into the ERP, based on the information received from the sales team
Manager of Logistics and Distribution for site, tollers and warehouse attached
Organise the execution of the orders
Chartering / Transport management for inbound and outbound flows
OTIF : Reported monthly with root cause analysis for the delays
Reporting on Backlog with analysis of cause (product availability / logistics)
Pilot internal flows and transfer orders
Accountable for freight P&L
Contribute to the stock strategy and the right balance between Offer and production constraints.
Participate in local short/mid term production planning and scheduling to improve quality of service to customers.
Liaise with central Supply Chain teams in case of discrepancy between capacity and offer leading to allocation decision.
Manage the logistic network of his/her perimeter (execution, quality of service, invoicing... ) : carriers, warehousing, freight forwarders, port authorities, customs clearance
Contribute to the tender preparation / budget preparation
Manage local initiatives to optimise transport & storage (Quality of service, cost, safety stocks, reorder point).
Education and Experience requirements
Customer centric and service orientation
Knowledge of sea/road transport regulation and Incoterms
Good knowledge on customs, import and export requirements
Knowledge of SAP
Good / practical understanding of Supply Chain best practices
Advocate for data integrity
Good level of English
5 Years of Experience in Logistics Management
Knowledge, skills, Imerys Leadership Behaviors
Good communication skills
Strong analytical skills
Capability to multitask in a fast paced environment.
Good interpersonal skills, ability to propose solutions
Position TypeFull time
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