Customer Service Representative
The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
The PositionCustomer Service Representative
Order process management
Check, register and confirms customers' orders
Encode order with shipment date and liaise with logistic coordinator to organize shipment
Communicate with customer on shipment dates and adjustments
Inventory tracking for customers
Manage consignment inventory tracking/ VMI and reconcile inventory monthly
Daily processing of domestic and export invoices for customer orders (invoices issued by finance department)
Initiate approval of billing to finance department
Input data in ERP
Manage rebates & commissions
Review data and correct discrepancies as needed
Maintain customer invoice files for archive in customer files (electronic or non electronic)
Manage and improve billing process and participate in ERP implementation as needed
Be the point of contact for allocated customers on all information requests, complaints, etc.
Directly collect information and communicate to customer when possible (e.g. shipment tracking)
Liaise with ""complaints, samples & regulatory coordinator"" for requests requiring task allocation and follow-up with other functions (e.g. operations)
Customer requests coordination (not directly answered by Customer Service)
Allocate tasks to the right functions
Communicate back to Customer Service for customer information
Follow-up on tasks allocated with relevant functions (e.g. following up on samples send-out from plants)
Manage recurring tasks (not following request from customer), e.g. safety data sheet"
Collect customer requests requiring task allocation and follow-up with other functions from Customer Service (e.g. complaints, samples, regulatory questionnaire)
Position TypeFull time
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