Customer Service assistant

Job location:
Visé, Belgium
Created moment:
October 18, 2023
Job reference:
REQ - 07626

The Company

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at

The Position

Customer Service assistant

Job Summary

Sales/Customer  Support

  • Accountable for a portfolio of customers 

  • Handle inquiries and orders and address the various needs of the customers

  • Order processing

  • Create accurate sales quotations in IFS, create accurate M3 in SAP

  • Maintain the correct pricing in the ERP system

  • Check availability of product

  • Register orders 

  • Control and monitor full Order accomplishment

  • (Pro) actively follow up deliveries to know delivery status

  • Provide immediate feedback to customers in case of disruption of supplies either caused by product availability, quality, or delays in physical logistics process and provide feedback to Sales person concerned

  • Query delivered orders to be invoiced

  • Register customer complaints as complete and detailed as possible, request from customer/TSM info on complaint and follow up

  • Register customer remarks in the database

  • Request samples and follow up in time delivery

  • Reply rapidly and efficiently to customers’ enquiries and documentation requests (datasheets, specifications,…)

  • Set up new customers in the system (Merlin)

  • Send the pdf invoices to customers as per customer requirement (daily, weekly, monthly)

  • Handle diverse customer related administrative tasks (such as “retour marchandise”, RMAs, send customer contract copies to Legal Dpt., occasionally pick and invoice, create credit notes/II in IFS for Imerys Ltd, etc.)

  • Develop an understanding of customers, products and applications

  • General customer communication on the plants activities

  • Communicate on customer topics with sales team

  • Provide or collaborate with Sales Team on outlook and sales volumes. Update on customer production fluctuations (e.g. production stoppages). Look for trends and reporting these to the sales force.

  • Work together in share mail boxes

Position Type

Full time


Fixed Term (Fixed Term)

Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.