Customer Service assistant
The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
The PositionCustomer Service assistant
Accountable for a portfolio of customers
Handle inquiries and orders and address the various needs of the customers
Create accurate sales quotations in IFS, create accurate M3 in SAP
Maintain the correct pricing in the ERP system
Check availability of product
Control and monitor full Order accomplishment
(Pro) actively follow up deliveries to know delivery status
Provide immediate feedback to customers in case of disruption of supplies either caused by product availability, quality, or delays in physical logistics process and provide feedback to Sales person concerned
Query delivered orders to be invoiced
Register customer complaints as complete and detailed as possible, request from customer/TSM info on complaint and follow up
Register customer remarks in the database
Request samples and follow up in time delivery
Reply rapidly and efficiently to customers’ enquiries and documentation requests (datasheets, specifications,…)
Set up new customers in the system (Merlin)
Send the pdf invoices to customers as per customer requirement (daily, weekly, monthly)
Handle diverse customer related administrative tasks (such as “retour marchandise”, RMAs, send customer contract copies to Legal Dpt., occasionally pick and invoice, create credit notes/II in IFS for Imerys Ltd, etc.)
Develop an understanding of customers, products and applications
General customer communication on the plants activities
Communicate on customer topics with sales team
Provide or collaborate with Sales Team on outlook and sales volumes. Update on customer production fluctuations (e.g. production stoppages). Look for trends and reporting these to the sales force.
Work together in share mail boxes
Position TypeFull time
andFixed Term (Fixed Term)
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