Customer Service assistant

The Company

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.

Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Customer Service assistant

Job Summary

Sales/Customer Support

Accountable for a portfolio of customers
Handle inquiries and orders and address the various needs of the customers

Order processing
Create accurate sales quotations in IFS, create accurate M3 in SAP
Maintain the correct pricing in the ERP system
Check availability of product
Register orders
Control and monitor full Order accomplishment
(Pro) actively follow up deliveries to know delivery status
Provide immediate feedback to customers in case of disruption of supplies either caused by product availability, quality, or delays in physical logistics process and provide feedback to Sales person concerned
Query delivered orders to be invoiced
Register customer complaints as complete and detailed as possible, request from customer/TSM info on complaint and follow up
Register customer remarks in the database
Request samples and follow up in time delivery
Reply rapidly and efficiently to customers’ enquiries and documentation requests (datasheets, specifications,…)
Set up new customers in the system (Merlin)
Send the pdf invoices to customers as per customer requirement (daily, weekly, monthly)
Handle diverse customer related administrative tasks (such as “retour marchandise”, RMAs, send customer contract copies to Legal Dpt., occasionally pick and invoice, create credit notes/II in IFS for Imerys Ltd, etc.)
Develop an understanding of customers, products and applications
General customer communication on the plants activities
Communicate on customer topics with sales team
Provide or collaborate with Sales Team on outlook and sales volumes. Update on customer production fluctuations (e.g. production stoppages). Look for trends and reporting these to the sales force.
Work together in share mail boxes

Position Type

Full time

and

Fixed Term (Fixed Term)

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.