Customer Service & Logistics Manager

Job location:
Andersonville, Georgia, USA
Created moment:
February 15, 2024
Job reference:
REQ - 07913

The Company


The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Customer Service & Logistics Manager

Job Summary

Imerys, a global leading supplier of minerals for various industries, has an opening to join our team in Andersonville, GA. As the Customer Service & Logistics Manager, you'll lead a dedicated team, ensuring seamless operations and unparalleled support to our valued customers. If you're passionate about driving efficiency, fostering collaboration, and making a tangible impact in a global manufacturing environment, we want to hear from you. Take the next step in your career and join us in shaping the future of supply chain management.

Position: Customer Service & Logistics Manager

Location: Andersonville, GA

Responsibilities:

  • Supervise all customer service and supply chain activities for Imerys Refractory Minerals, US markets.

  • Ensure consistent best-in-class service to external and internal customers.

  • Manage Order-To-Cash (O2C), Care-To-Retain (C2R), and the roll-out of Target Operating Model (TOM).

  • Front Office interaction: Address customer requests, mitigate disruptions, ensure timely communication loop.

  • Back Office management: Maintain quality of order book, support S&OP processes, and logistics coordination.

  • Logistics management: Prioritize safety and sustainability, manage inbound feed schedules, and oversee international trades.

  • Team coordination: Manage local supply chain team, ensure clear roles and responsibilities, and align with internal control rules.

  • MasterData and IT systems: Oversee ERP system implementation, manage CRM communication, and ensure data accuracy.

  • Continuous improvement: Align local supply chain with global roles, develop team through training programs, and lead lean management projects.

  • External partnerships: Support transversal projects, manage relations with export partners, railroad companies, and review fleet railcars.

Requirements:

  • Bachelor’s degree in supply chain management or related field preferred.

  • Minimum 10 years in supply chain management, purchasing, and logistics in manufacturing.

  • Experience with railroad companies and deep knowledge of SAP.

  • Relevant certifications such as CPM, CPSM, CPIM, or CSCP preferred.

  • Experience in or dealing with adjacent functions such as Sales, Supply Chain & Logistics, Production, and Finance.

  • 3+ years in the Refractory market preferred (or similar industry), with technical understanding of manufacturing materials.

  • Financial acumen, analytical skills, and ability to travel up to 30%.

Join us to drive customer centricity and operational excellence!

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.