Vendor Service Desk Agent (French speaker)

Job location:
Athens, Greece
Created moment:
March 11, 2024
Job reference:
REQ - 08004

The Company


The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Vendor Service Desk Agent (French speaker)

Job Summary

The Vendor Service Desk Agent will support the Shared Services Center Accounts Payable department within the tea, provide support to Imerys suppliers across EMEA resolving their requests and ensure a smooth cooperation. The agent will operate across several different ERP’s and other tools, in order to maintain master data integrity and accuracy. 

Responsibilities

  • First level of contact for Imerys suppliers. Responds accurately to the supplier requests and achieves SSC VSD team-wide resolution timeframes set.

  • Ensures vendor master data accuracy by following the internal sensitive data validation process accordingly.

  • Attends and incorporates training sessions and participates in continuous improvement actions.

  • Occasionally assists with general accounting tasks such as remittance analysis, ledger reconciliation and more.

  • Carries out recurring Internal Audit compliance actions, as stated in Imerys compliance protocols.

  • Communicates and liaises with all relevant stakeholders on an ongoing basis to successfully identify and implement improvement initiatives.

Qualifications

  • At least 2 years of hands-on experience in customer service (B2B or B2C).

  • Fluent French speaker, excellent English speaker. 

  • Familiarity with at least one of the following ERPs will be considered a strong plus: SAP 4 Hana, SAP,  JDE, IFS.

  • Familiarity with Basware vendor invoice processing platform and Cherwell ticketing tool will be considered a strong plus.

  • Excellent communication skills & team oriented.

  • Strong time management & organizational skills.

  • Customer oriented approach.

  • Attention to details and root-cause analysis mindset.

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.