IT Local coordinator

The Company

Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

The Position

IT Local coordinator

Job Summary

Job Purpose

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than

 40 countries, and €4.3 billion in revenue in 2022.

Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

Digitalisation of the factory is a challenge for all organizations. Connecting the shop floor must be a global project if aiming at becoming a smart factory.

Breaking the cultural boundaries between Information technologies (IT) and Operation technologies (OT) enables Imerys to build its own path towards Manufacturing applications solution deployment.

The IT/OT team implements, enforces standards and policies as defined by the Group. 

The IT/OT team designs, deploys and supports regional and Business areas specific solutions and applications. 

This position is part of the  IT/OT Support team

The IT local coordinator is responsible for IT Customer Care and IT OT operation support first at our Willebroek site but on others as needed be as secondary priority. She/He is the point of contact between the site and the IT groups to ensure compliance with group policies, security and site daily operations needs. The IT local coordinator  role is also to contribute to the smooth operation of the Global Help Desk and the Imerys computer network.

He / She will be responsible to act as IT local representative for change management requests

• Workstations

• Network

• Infrastructure

• Security

• Applications

• Asset management

Job Scope

• Organization / BA  : IGC

• IT OT applications in coordination with solution editor or support

​Application category - Application:

• Network in coordination with Imerys network team

• Maintain the integrity of endpoints in the CMDB by auditing and resolving any inconsistencies in the records and Asset management : Laptop, PC, workstation, switches in coordination with Imerys ITCC

Key Tasks

• Bear the global vision of support activities and ensure crosswise their strategic coherence with group global strategy, business orientations, organization and IT

• Ensure that all support demands  (Incident, Requests, Complains) are taken care of respecting quality and delivery delay expectations

• Guarantee service delivery compliance with support processes and standards in place

• Not only solve issues but work with a strong continuous improvement mindset.

• Develop a strong understanding of projects impacting the service area and ensuring service impact is minimized

• Act as a problem solver: technical (infrastructure, network), functional (application), organizational (user training, internal organization issue) 

• Have an escalation role within the operations and IT  organization

• Define, follow up customer satisfaction indicators and present results to IT organization

• Define and follow up support performance indicators to implement continuous improvement approach

• International travels around Europe may require a physical effort associated with luggage and professional computer transportation. Hours can be extensive as well due to travels

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, or Engineering

• 5 years of practical experience in IT Service Support and Service Delivery in large heterogeneous enterprise level IT organization

• Solid understanding of business processes and business dependencies on supported technologies

• Fluent or native English speaker

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.