Salesforce Administrator

The Company

Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

The Position

Job Summary

Job Purpose

The Salesforce Administrator plays a crucial role in the maintenance and optimization of this CRM platform. This role is responsible for managing, configuring, and supporting various CRM tools and features, translating business needs into Salesforce solutions that drive efficiency and support users across the organization. Working closely with business units, the Salesforce Administrator gathers requirements, and manages platform updates to ensure the CRM aligns with business goals and functions seamlessly for all users.

Responsibilities

Strong communication skills, capable of translating business requirements into technical specifications and clearly explaining Salesforce functionalities to non-technical users
Oversee and maintain the Salesforce platform, ensuring stability, security, and high performance, particularly in the Lightning Experience
Customize Salesforce using declarative tools (flows, process builder, page layouts, custom objects, etc.) to meet business needs
Identify and implement process automation and enhancements using Lightning Flows and other Salesforce tools to increase efficiency
Work closely with business units to gather requirements, translate them into Salesforce solutions, and provide recommendations on best practices
Conduct testing and quality assurance for new features and enhancements, ensuring they meet business needs and function smoothly
Ability to troubleshoot issues, streamline processes, and find creative solutions to meet business needs
Manage and deploy Salesforce.com updates and releases, ensuring minimal disruption to users

Qualifications & Experience

Essential

Bachelor’s Degree in IT, Project Management or a related discipline
3-5 years of experience as a Salesforce Administrator, with strong knowledge of Salesforce Lightning (Lightning Experience) features and functionality.
Fluent or native English speaker

Desirable

Experience of working on Agile project
Experience of working within a culturally diverse global company
Salesforce Certified Administrator is required. Additional certifications such as Salesforce Certified Advanced Administrator or Platform App Builder are a plus

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.