The Company

Imerys is a world leader in creating specialty solutions that improve everyday life through minerals. Our success is built on our people, and creating an environment where our 17,800 employees around the globe can thrive.

We passionately believe that our teams are at their best when they have the opportunity to learn, collaborate and find new ways to solve our customers’ challenges, no matter what part of the business they are in.
We can offer you a variety of work and real opportunities to make an impact and be part of our evolution.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Deputy Manager (Technical Support)

Job Summary

• Work closely with colleagues and customers/potential customers to identify new opportunities / applications for Imerys existing products and / or new products.
• Be active in the development of new products as necessary
• Provide technical support to customers to help maintain existing sales of Imerys products, and grow new sales.
• Understand customers' /potential customers' needs, and then suggest & validate solutions to achieve benefit for both them & Imerys. Translate any lab. trials & developments into commercial success by trials on factories, either by yourself or by the supervision of others
• Build strong technical relationships with customers
• Ensure new sources of materials are fully tested and validated in terms of application suitability
• Assist the general tech support team in tiles, tableware and electrical porcelain sectors if required.
• Manage, coach and develop the junior members of the technical support team.
• Be an ambassador of Imerys when travelling and visiting customers.
• Work with a high regard to safety and follow the Imerys safety rules.

• Good knowledge of white-ware ceramics and associated raw materials.
• Experience of white-ware production processes, equipment and test methods used.
• Experience of preparing & following written procedures related to Quality Control & Quality Assurance. Familiarity with industry relevant international standards would be an advantage. 
• Fluent in Hindi & English. Language skills in Bengali & Gujarati would be an additional advantage.
• Professional international exposure is desirable.
• Good computer skills (inc. Microsoft Office, Google Suite). Experience with ERP systems is essential.
• Be a self-starter, reliable & a team worker.
• Good abilities in interpersonal relations, communications, presentations & analysis of data.
• Strong customer focused approach

QUALIFICATION PROFILE

• 5 years (with > 10 years an advantage) of experience of ceramic sanitaryware industry in production or technical position, or from an allied industry such as raw material supplier.
• Understanding of raw materials, body formulations, glazes & engobes used sanitaryware.
• Demonstrate experience of written procedures & standards relevant to lab. activities.
• Graduate / postgraduate in a scientific subject would be an advantage.

Knowledge, skills, abilities and other characteristics:

• Committed and autonomous.
• Self-motivated, ability to lead and motivate the team.
• Good command of written and spoken English
• Ability to communicate and work with all levels of management & cultures.
• Customer focused.
• Organized and rigorous, pay attention to details.
• Operational experience in production environment.
• Extended HSE knowledge.

Strong leadership behaviors:

• Lead self:

Is aware, develops self & is a role model (seeks feedback, takes steps to set the right leadership example, improves personnel performance).

• Leads others:

Understands the team. Leads, develops & empowers them (encourages & inspires team to come out of their comfort zone).

• Communicate & collaborate:

Demonstrates strong communication, collaboration & influence across boundaries (leads & collaborates across boundaries, networks to share knowledge & drive performance.

• Delivers result:

Effectively delivers sustainable results for the short & long term (adapts to changing business priorities whilst maintaining focus on personal & team results, commits to plan.

• Drives improvement:

Applies a continuous improvement mindset, anticipates future customer’s / business needs (gathers external insight to innovate & drive business performances, challenges the status quo).

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.