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Technical Support Engineer (f/m/d) - Advanced Ceramics

Job location : Laufenburg , Germany
Created moment : 09/11/2020 - 02:00
Job reference : REQ - 03322

The Company

Imerys is a world leader in creating specialty solutions that improve everyday life through minerals. Our success is built on our people, and creating an environment where our 17,800 employees around the globe can thrive.

We passionately believe that our teams are at their best when they have the opportunity to learn, collaborate and find new ways to solve our customers’ challenges, no matter what part of the business they are in.
We can offer you a variety of work and real opportunities to make an impact and be part of our evolution.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Technical Support Engineer (f/m/d) - Advanced Ceramics

Job Summary

Constantly adapt products/solutions to current and future needs of customers (potentially including management of laboratory activities for application testing). 
Supporting the Technical Sales Manager by managing lab technical activities.
Act as an ambassador on technical side, representing the company externally as an expert, participating in fairs and university networks.

Responsibilities

  • Participate in client discussions for technical sales on identified opportunities by the Account Manager
  • Support the development process of the customer along the stage gate process until final formulation (incl. leading trial management at the customer site and supervising trials at Imerys plant/ lab, managing qualification process at customers for technical changes on existing products)
  • Lift customers' technical objections along the stage gate process • Identify technical opportunities on existing products to optimize value proposition
  • Identify unmet technical needs of customers and therefore potential new products/solutions • Develop and track KPIs to validate new product's effectiveness
  • Estimate time, cost of projects & product demand
  • Act as link between customers and R&D/S&T/ Operations on NPD
  • Lead trial management at the customer site and supervise trials at Imerys plant on new products
  • Manage qualification process at customers for new products
  • Respond to customers on significant quality issues and analyze causes and possible solutions
  • Liaise with operations/ quality managers on solution identification and implementation
  • Manage technical training of sales/ marketing people on his/ her area of expertise
  • Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.)

Profile

  • University or Master Degree in Engineering, focus on Ceramics, Material science or comparable
  • Strong experience with alumina and zirconia products as well as production process for advanced ceramics applications (energy storage, electronics substrates, thermal interfaces, etc)
  • Ability to decode the customer needs and to design adapted solutions
  • Customer oriented, enable to build up strong relationship internally & externally
  • Additional language skills (German, French) are welcome • Readiness for traveling (within Europe, up to 60%, Monday - Friday)

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

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