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CRM (Salesforce) & Commercial Reporting Manager

Job location : Atlanta Corporate Office , United States of America
Created moment : 10/26/2020 - 01:00
Job reference : REQ - 03484

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

CRM (Salesforce) & Commercial Reporting Manager

Job Summary


The CRM & Commercial Reporting Manager will develop data solutions to assist in the advancement of initiatives needed to support business growth and operations across PMA. The role includes the creation of analytical reporting used to ensure BI & CRM applications enhance business decision making capabilities. They will support organizational data strategies for governance, design, implementation, integration, and usage. He or she will be expected to drive the completion of projects within the established scope, while motivating business users to contribute time to the effort. He/She will work closely with IT and business partners to interpret the data and implement solutions that create visibility for internal management and operations. The role will support all of PMA, but have a focus on North America CRM and commercial/marketing data and reporting needs. He/She will also coordinate closely with counterparts in South America.


  • Collaborate with internal business stakeholders (customers), vendors, industry consultants and senior company management to define information needs, develop business cases and manage service levels (primarily related to CRM)
  • Develop business requirements and produce supporting process design documentation that clearly articulates the requirements to the IT team
  • Identify and implement data controls and maintain a constant focus on master data to ensure the integrity of data
  • Participate in data governance processes required to ensure data integrity, information optimization, and performance of the CRM.
  • Maintains product catalog in CRM, making ad hoc, as well as mass updates
  • Train / coach employees on the use of CRM tool (Salesforce). Help develop a “CRM Community” to support continuous improvement.
  • Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
  • Collaborate across Imerys to identify synergies and improve data quality; participate in workshops, committees and global initiatives


  • BA in a Business, Marketing, Finance or related field, MBA preferred.
  • 3 to 5 years of experience as an individual contributor in customer-based reporting.
  • 3 to 5 years of experience with

IMERYS... Mineral Solutions to create tomorrow's world.  Imerys is a Paris based Global Leader, who transforms minerals into thousands of high valued specialty mineral products essential for our Customers' Products.

IMERYS offers competitive benefits including medical/dental insurance, 401K matching and paid vacation.

IMERYS is an Equal Opportunity Employer F/M/IWD/PV

Check Imerys out on Youtube:

***This position is not open to Visa Sponsorship

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

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