Job location : Atlanta Corporate Office
: 02/24/2021 - 01:00
Job reference : REQ - 03867
Imerys is hiring a Technical Sales Support Engineer for the Advanced Ceramics and Specialties applications products area. You will support the technical support manager by interacting with customers to constantly adapt products and solutions to current and future needs.
Location: Remote in Greeneville, TN or Atlanta, GA with 50% travel
Participate in client discussions for technical sales on identified opportunities by the Account Manager
Support the development process of the customer along the stage gate process until final formulation (incl. leading trial management at the customer site and supervising trials at Imerys plant/ lab, managing qualification process at customers for technical changes on existing products)
Lift customers' technical objections along the stage gate process
Identify technical opportunities on existing products to optimize value proposition
Identify unmet technical needs of customers and therefore potential new products/ solutions
Develop and track KPIs to validate new product's effectiveness
Estimate time, cost of projects & product demand
Act as a link between customers, R&D and Operations on new product development.
Lead trial management at the customer site and supervise trials at Imerys plant on new products
Manage qualification process at customers for new products
Management of significant customer quality issues
Respond to customers on significant quality issues and analyse causes and possible solutions
Liaise with operations/ quality managers on solution identification and implementation
-Acting as expert internally and externally
Manage technical training of sales/ marketing people on his/ her area of expertise
Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.)
Bachelor's Degree in Ceramics or Materials Science Engineering
Strong competencies and experience in Advanced Ceramics applications (esp. e-Mobility, electronics and fuel cells) specifically with zirconia and alumina. Knowledge on ceramic non-oxides is a plus.
Minimum 5 years experience working with similar applications
Ability to analyze the customer needs and to design adapted solutions
Customer oriented, build up strong relationships internally & externally.
Strong analytical and problem solving skills
Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.comPLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.