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Technical Sales Support Engineer

Job location : Atlanta Corporate Office
Created moment : 02/24/2021 - 01:00
Job reference : REQ - 03867

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

Technical Sales Support Engineer

Job Summary

Imerys is hiring a Technical Sales Support Engineer for the Advanced Ceramics and Specialties applications products area. You will support the technical support manager by interacting with customers to constantly adapt products and solutions to current and future needs.

Location: Remote in Greeneville, TN or Atlanta, GA with 50% travel


-Technical Sales

  • Participate in client discussions for technical sales on identified opportunities by the Account Manager

  • Support the development process of the customer along the stage gate process until final formulation (incl. leading trial management at the customer site and supervising trials at Imerys plant/ lab, managing qualification process at customers for technical changes on existing products)

  • Lift customers' technical objections along the stage gate process

  • Identify technical opportunities on existing products to optimize value proposition

-Customer innovation

  • Identify unmet technical needs of customers and therefore potential new products/ solutions

  • Develop and track KPIs to validate new product's effectiveness

  • Estimate time, cost of projects & product demand

  • Act as a link between customers, R&D and Operations on new product development.

  • Lead trial management at the customer site and supervise trials at Imerys plant on new products

  • Manage qualification process at customers for new products

  • Management of significant customer quality issues

  • Respond to customers on significant quality issues and analyse causes and possible solutions

  • Liaise with operations/ quality managers on solution identification and implementation

-Acting as expert internally and externally

  • Manage technical training of sales/ marketing people on his/ her area of expertise

  • Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.) 

Experience/Education requirements:

  • Bachelor's Degree in Ceramics or Materials Science Engineering

  • Strong competencies and experience in Advanced Ceramics applications (esp. e-Mobility, electronics and fuel cells) specifically with zirconia and alumina. Knowledge on ceramic non-oxides is a plus.

  • Minimum 5 years experience working with similar applications

  • Ability to analyze the customer needs and to design adapted solutions 

  • Customer oriented, build up strong relationships internally & externally. 

  • Strong analytical and problem solving skills

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

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