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Technical Account Manager

Job location : Atlanta Corporate Office
Created moment : 04/08/2021 - 02:00
Job reference : REQ - 04023

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

Technical Account Manager

Job Summary

As the Technical Account Manager you will support the sales and drive business & market developments within the Building Products segment, in the Microspheres, Ceiling Tiles, Joint Compounds, O&G and Mining markets

  • Location: Home based or Atlanta



  • Prepare budget, sales plans and forecasts for his/her perimeter. Review sales performance against targets

  • Execute the commercial roadmaps developed for their segment or products or geography and liaise with marketing teams for all this

  • Coordinate effectiveness of sales and development strategies including / ensuring appropriate analysis and action plans are in place

  • Apply business routines that are servicing existing customer base at (or surpassing) expectations and developing new growth opportunities in each circuit and market segment

  • Identify sales development targets, elaborate and implement appropriate development strategy 

  • Act as a link between customers, R&D and Operations on new product development

  • Manage qualification process at customers for new products

  • Management of significant customer quality issues

  • Respond to customers on significant quality issues and analyze causes and possible solutions

  • Lead trial management at the customer site and supervise trials at Imerys plant on new products

  • Help / Negotiate contracts with customers. Work with the legal department to prepare the contract. Ensure contract follow up

  • Implement actions requested by Customers through the visit reports

  • Implement the pricing strategy in coordination with the segment sales director

  • Manage market intelligence through the CRM tool on its perimeter

  • Support claim management (Smiles)

 Education/Experience requirements:

  • Bachelors’ Degree in Engineering, experience with technical support is a plus

  • Proven track record in Sales & Account Management

  • Strong verbal and written communication skills as well as negotiation capabilities

  • Strong analytical and problem solving skills

  • 5 + years experienced in a similar role

  • Willingness to travel (up to 50%)

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

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