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Technical Support

Job location : Tokyo
Created moment : 06/09/2021 - 02:00
Job reference : REQ - 04053

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

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The Position

Technical Support

Job Summary

Participate in client discussions for technical sales on identified opportunities by the Account Manager
Support the development process of the customer along the stage gate process until final formulation (incl. leading trial management at the customer site and supervising trials at Imerys plant/ lab, managing qualification process at customers for technical changes on existing products)
Lift customers' technical objections along the stage gate process
Identify technical opportunities on existing products to optimize value proposition

Customer innovation

Identify unmet technical needs of customers and therefore potential new products/ solutions
Develop and track KPIs to validate new product's effectiveness
Estimate time, cost of projects & product demand
Act as link between customers and R&D/S&T/ Operations on NPD  (JL: R&D or S&T)
Lead trial management at the customer site and supervise trials at Imerys plant on new products
Manage qualification process at customers for new products

Management of significant customer quality issues

Respond to customers on significant quality issues and analyse causes and possible solutions
Liaise with operations/ quality managers on solution identification and implementation

Acting as expert internally and externally

Manage technical training of sales/ marketing people on his/ her area of expertise
Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.)
Strong competencies and experience in Advanced Ceramics applications (esp. E-Mobility and Electronics) specifically with zirconia
7+ years experienced in a similar role
Ability to decode the customer needs and to design adapted solutions
Customer oriented, enable to build up strong relationship internally & externally.
Strong analytical and problem solving skills
Strong verbal and written communication skills as well as negotiation capabilities
Strong organizational
Team player
Self Motivated, autonomous, dynamic; resilient
Willingness to travel (60%)

Languages : fluent in both Japanese and English

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

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