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IT Support Technician

Job location : Cornwall, United Kingdom
Created moment : 09/15/2021 - 02:00
Job reference : REQ - 04622

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

IT Support Technician

Job Summary


Information Technology

IT Support Technician

There is a vacancy for a IT Support Technician based at Par Moor Centre, reporting to the Support Centre Team Leader. The successful candidate will contribute to the smooth operation of the IT Support and Imerys computer network. This includes planning, configuring, installing, maintaining network hardware, software and communication links whilst ensuring minimal network downtime occurs. Diagnosis, resolving and documenting hardware and software problems in a timely and accurate fashion, providing end users with appropriate assistance.

The purpose of the role will be:

  • To plan, configure, instal and maintain IT hardware and software.

  • To provide remote IT Support.

  • To perform installations, upgrades & deployment of workstations to Microsoft Windows 10.

  • To provide IT support for industrial plant and offices.

  • To provide local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP).

  • To provide end users with the appropriate assistant through ticketing system.

  • To perform regular site visits to remote sites with engagement with local managers for local IT Support.

  • To engage with business units, production environments and managers to improve IT efficiencies.

  • To identify and prioritise, and resolve end user requests, including the monitoring, tracking, and coordination of support functions.

  • To support users in the use of IT equipment by providing necessary training and advice.

  • To take ownership of user problems and be proactive when dealing with user issues.

  • To implement. manage, update and maintain IT fleet.

  • To troubleshoot and problem solve workstation related problems.

The successful applicant will:

  • Have at least 3 years experience in IT Support.

  • Have helpdesk experience, including use of internal ITSM application.

  • Hold Microsoft Qualifications.

  • Have advanced knowledge of Microsoft Workstations (7/8/10)

  • Have good knowledge of MS Active Directory users, groups, policies and management.

  • Have basic knowledge of Microsoft Services (2012/2016)

  • Basic knowledge of Network Connectivity (Routers, Switches & Wireless)

  • Ideally have knowledge of Industrial IT (SCADA, Industry 4.0)

  • Be willing to take part in the ‘Out-Of-Hours On Call’ Rota.

This vacancy is open to External candidates who can go to, go to the Careers tab, select Recruitment, Job Offers, find the vacancy, click Apply button or click Apply with LinkedIn Button.

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

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