Job location : Cornwall, United Kingdom
: 09/15/2021 - 02:00
Job reference : REQ - 04622
IT Support Technician
There is a vacancy for a IT Support Technician based at Par Moor Centre, reporting to the Support Centre Team Leader. The successful candidate will contribute to the smooth operation of the IT Support and Imerys computer network. This includes planning, configuring, installing, maintaining network hardware, software and communication links whilst ensuring minimal network downtime occurs. Diagnosis, resolving and documenting hardware and software problems in a timely and accurate fashion, providing end users with appropriate assistance.
The purpose of the role will be:
To plan, configure, instal and maintain IT hardware and software.
To provide remote IT Support.
To perform installations, upgrades & deployment of workstations to Microsoft Windows 10.
To provide IT support for industrial plant and offices.
To provide local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP).
To provide end users with the appropriate assistant through ticketing system.
To perform regular site visits to remote sites with engagement with local managers for local IT Support.
To engage with business units, production environments and managers to improve IT efficiencies.
To identify and prioritise, and resolve end user requests, including the monitoring, tracking, and coordination of support functions.
To support users in the use of IT equipment by providing necessary training and advice.
To take ownership of user problems and be proactive when dealing with user issues.
To implement. manage, update and maintain IT fleet.
To troubleshoot and problem solve workstation related problems.
The successful applicant will:
Have at least 3 years experience in IT Support.
Have helpdesk experience, including use of internal ITSM application.
Hold Microsoft Qualifications.
Have advanced knowledge of Microsoft Workstations (7/8/10)
Have good knowledge of MS Active Directory users, groups, policies and management.
Have basic knowledge of Microsoft Services (2012/2016)
Basic knowledge of Network Connectivity (Routers, Switches & Wireless)
Ideally have knowledge of Industrial IT (SCADA, Industry 4.0)
Be willing to take part in the ‘Out-Of-Hours On Call’ Rota.
This vacancy is open to External candidates who can go to www.imerys.com, go to the Careers tab, select Recruitment, Job Offers, find the vacancy, click Apply button or click Apply with LinkedIn Button.
Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.comPLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.