Job location : Niagara Falls, New York, USA
: 09/21/2021 - 02:00
Job reference : REQ - 04853
Customer Service Representative
Supply Chain—Niagara Falls, NY Fused Minerals
Reports to (Job Title)
Direct Reports (Job Title)
Provides support to the Customer Service function at Niagara Falls, NY Fused Minerals site.
•The position performs clerical functions to support the sales team and the logistics network including but not limited to Sales Order entry, Bills of Ladings, and Packing Slips.
•This position works closely with the production and warehouse team to ensure manufacturing and imports meet customers' required delivery needs.
Key Tasks and Responsibilities
•Routine customer service related clerical functions.
•Telephone assistance with customers and others.
•Manages the Order to shipment process for a portfolio of customers
•Breaks down Bills of Ladings from shipments and matches them with order acknowledgments
•Initiates resolution of customer complaints
•Performs price verification
•Assists the team Manager with weekly KPI reports.
•Work on day to day Logistics activity (outbound, traffic flow, reservation of shipments against items, chartering through customers’ TMS, appointments, quote’s request to carriers, documentation for warehouse).
Skills and Attributes Requirements
Education, background, level of experience:
Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.comPLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.