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Agriculture Technical Support Manager

Job location : Paris, France
Created moment : 01/26/2022 - 01:00
Job reference : REQ - 05258

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Agriculture Technical Support Manager

Job Summary

In charge of supporting technically commercial activities, in particular sell products and solutions from a technical standpoint, support to innovation activities, technical support to customers, product benchmarking, ideas generation,  tech trainings to sales & distribution

Key responsibilities:

Pre-sale activities
Visit customers,  collect and document marketing intelligence and customer needs, in particular from a technical / performance standpoint but not only (performance criteria, performance threshold and targets, etc.) and document in CRM
Pitch Imerys solutions from a technical / performance standpoint in particular to customer’s production and R&D personnel
Formulate product / solution recommendation addressing customer needs / pain points
Support technically all product qualification steps at customer plants, including organizing supply of samples as required (e.g. mineral compounds prepared in the lab)
Obtain and document key standard formulations from customers
Build a network among the customers’ technical community

Support to innovation activities
Generate new ideas to address performance objectives or pain points of customers
Translate performance requirements into product specification requirements
Attend and support customer trials of new products to help finalize product specification adjustments and ensure qualification at customer

Technical support to customers and plants
Upon request by account manager or KAM, support customers with technical issues related to quality or processing productivity of their production
Provide recommendation to sales force to sell out-of-grade products or slow-moving stocks

Techincal complaints when product does not work at customer site
Investigate and support technical requests from customers not seeing the benefits of our products into given applications – recommendation to make it performing as per initial scope


Product benchmarking
Upon request by marketing, perform benchmarking analysis of Imerys and competitors’ products in key customer formulations to support structuring of product offering and positioning as well as pricing activities

Accountability :

Supporting technically all commercial activities pre and post sales

Competencies and experience :

  • Key competencies

    • Relevant application expertise

    • Ability to translate technical analysis results into business-oriented conclusions

    • Very strong quantitative and analytical capabilities 

    • Ability to work as part of a team

    • Strong interpersonal skills and a proven ability to work in a transversal environment

    • Demonstrated capability to deliver results in a challenging environment

    • Ability to propose solutions

Ideal background/ experience

  • Master Degree in Agronomy or Agricultural Engineering

  • Marketing or Business Administration studies welcome

  • 8 to 10  years of experience in Technical Support, B2B Sales, Account Management or Business Development.

  • Speak fluently English. French/German is welcome.


 

Position type

  • Full time and permanent 

  • Home based in Germany / France


 

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

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