Customer Service Specialist - temp. position

Job location:
Bironico, Switzerland
Created moment:
March 28, 2024
Job reference:
REQ - 08093

The Company

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at

The Position

Customer Service Specialist - temp. position

Job Summary

Recognized internationally as a market leader in graphite and carbon solutions, Imerys Graphite & Carbon serves a variety of growing industrial sectors including electric vehicles, polymers, engineering materials and refractories. Research and innovation are the drivers of all our solutions, developed at our own laboratories and produced in our own factories equipped using the most advanced technologies.

Part of the Imerys Group, the world leader in mineral-based specialties for industry, Imerys Graphite & Carbon is headquartered in Switzerland with commercial offices and production sites around the globe.

For our Global Sales Department based in Bironico (Switzerland), we are looking for a: 

Customer Service Specialist - temp. position

The Customer Service Specialist is responsible for the efficient and smooth running of sales administration processes interacting with customers and distributors. He/she assures that all the customers’ inquiries are managed in a proper and professional manner. He/she processes and follows up orders, prepares correspondences and provides requested documentation and assistance. He/she serves as a critical link between the customers and the internal departments to fulfill customers needs according to the company procedures to ensure long term robust customer satisfaction.

Key Tasks and Responsibilities:

  • Order process management; 

  • Manage customer master data and inventory tracking;

  • Manage and improve billing process;

  • Manage customer communication and coordination of customer requests;

  • Claim management

  • Manage logistics process (as per regional organization). 


  • College degree or equivalent field; 

  • Minimum 2 years of relevant experience in a similar position with knowledge of customer service principles and practices; 

  • SAP experience is a plus;

  • SAP SAC, SAP HANA or Salesforce CRM experience (nice to have); 

  • Multinational and industrial background is preferred; 

  • Customer-oriented approach and above average communication skill;.

  • Open-minded and curious personality that appreciates cultural diversity and working in an international environment; 

  • Good interpersonal skills, hands on approach, problem solver;

  • English Fluent;

  • Italian, German or French would be beneficial;

We offer an attractive and dynamic working atmosphere in a truly multicultural and multinational environment with competitive compensation and benefits packages.

We apply the collective employment agreement (CEA) for Switzerland’s mechanical and electrical engineering industries, which guarantees the employees of the signatory companies fair and up-to-date working conditions.

In addition, Imerys Graphite & Carbon is very committed to protecting the health of its employees offering a series of advantages aimed at improving safety and a healthy work-life balance. 

The company is dedicated to the continuous improvement of its activities to reduce its environmental impact.

Position Type

Full time


Fixed Term (Fixed Term)

Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.