Infrastructure Technical Sales Manager

Job location:
Home Based - Canada
Created moment:
April 5, 2024
Job reference:
REQ - 08129

The Company

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at

The Position

Infrastructure Technical Sales Manager

Job Summary

Location: Canada (Quebec, Ontario)

As a Industrial Sales Manager, for Canada, your role is to:

  • Manage and lead the commercial and the technical activities

  • Take charge of the management of customers and prospects of the customer portfolio for which you are responsible

  • Drive business & market development with lead and opportunity generations and key account managements

  • Participate in the development of the business strategy for your perimeter 

  • Support technically the customers and train on the product utilizations

  • Understand the market dynamics and the related stakeholders (asset owners, contractors, engineers)

  • Act as an ambassador, representing the company externally as expert, namely participating in university networks, standardisation committees, customer events

  • Manage the relation with the toll manufacturers


Account management

  • Make value selling and apply the pricing policy vis a vis the assigned accounts

  • Establish and nurture relationship with assigned customers (management, purchasing, R&D)

  • Identify sales development targets, elaborate and implement appropriate development strategy 

  • Ensure forecast accuracy and jointly manage customer relationship with Customer Service Team

Technical Sales

  • Support the customer on the job sites during the product installation / troubleshooting / supervise trials

  • Lift customers' technical objections along the opportunity process

  • Identify technical opportunities with existing products to optimize value proposition

  • Business Development : identifies the right opportunities for organic growth through technical discussions

  • Support marketing initiatives such as market studies, benchmarking analysis of Imerys and competitors ‘products, alternative technologies offering and positioning.

Hygiene Safety Environment missions: 

  • Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives

Commercial plan building, execution & monitoring

  • Participate to the building of the annual sales plan/ budget forecast and mid-term plan for your perimeter

  • Direct sales forecasting activities and set performance goals accordingly

  • Execute the commercial roadmaps developed for your segment or products or geography

  • Analyses sales trends/preparation of reports for management/advise on the business

  • Review and analyze performances against programs, quote and plan to determine effectiveness

  • Ensure business is servicing existing customer base at (or surpassing) expectations and developing new growth opportunities in each circuit and market segment.

  • Develop plans and strategies for developing new commercial opportunities and achieving the sales goals with strong ability to build both internal and external relationships

Operations / Supply Chain

  • Cooperate with the supply chain team and provide forecast

  • Manage the relation with the toll manufacturers of the products

Management of significant customer quality issues

  • Respond to customers on significant quality issues (outside packaging, logistics or pure specifications problems)  and analyse causes and possible solutions

  • Liaise with Supply chain / operations / quality managers on solution identification and implementation

Acting as expert internally and externally

Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, standardisation committee, etc.) 

Build a network among the customers’ technical community

Education and Experience Requirements:

  • Bachelor’s Degree in Engineering or Business related field or equivalent experience

  • Customer oriented, enable to build up strong relationship internally & externally

  • Good Communication skills with customers and with technical committees

  • Willingness to travel - Depending on home based location, approximately 50%

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.