Manager Technical Support (Sanitaryware)

Job location:
Nadiad, India
Created moment:
May 21, 2024
Job reference:
REQ - 08231

The Company

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at

The Position

Manager Technical Support (Sanitaryware)

Job Summary

Key Tasks & Responsibilities :

  • Support in defining and delivering technical support/services to customers, production units, and minerals development projects for sanitaryware applications 

    Render technical services (e.g. complaints, troubleshooting, value in use demonstration, energy saving, market technical survey etc) to sanitaryware customers/prospects. 

    ● Collaborate, define and help execute the technical support for customers, production units, and development projects for West Asia (primarily India, Bangladesh, and Sri Lanka). 

    ● As part of the techno commercial team, support sales in defining value creation model/s for customers via product application uniqueness, new product development OR overall application specificity ( e.g re-formulation). 

    o The role actively supports the sales team in the value selling concept, such that customers can count on perceived value of Imerys offer, rather than just price of product. 

    o Simply put, support sales for solution selling in the Sanitaryware industry. 

    ● Travel within West Asia to meet customers (customer senior managers. MD, CEO etc) and support selling technical advancement in Sanitaryware from Imerys. 

    ● Lead self and collaborate within India & other global technical staff/ engineers and sales staff. 

    ● Support managing development projects (in collaboration with sales & global/regional teams)

Project Management:

  • To be an active West Asia Ceramics commercial team member, visiting customers when necessary (Traveling 30-50%). 

  • Coordinate with the sales/marketing team on customer technical support. Support tradeshow and sales development (as & when) 

  • To provide laboratory support in carrying out ceramic application work in accordance with priorities and time scales 

  • To deliver raw materials and application knowledge to support the company’s existing business and to grow the business according to the global strategic plan/s.

  • Be in charge of his/her new product development pipe in collaboration with the marketing/sales/production team. 

  • Provide technical expertise on minerals and applications to support development projects. 

  • Interpret and report the findings of technical work and communicate at the required levels. 

  • To provide technical knowledge on kiln furniture applications, support sales and sanitaryware customers 

  • Understand customer challenges and pain points and be proactive in devising solutions. 

  • To ensure safe working practices are followed in accordance with company policy.

Education and Experience:

  •  Diploma in Engineering OR Bachelor in Engineering (qualification in materials science, Mechanical, industrial minerals, refractories, ceramics or ceramics-related science) 

    ● > 15+ yrs experience in Sanitaryware manufacturing OR Technical Support role. The years of experience can be >10 years for exceptionally talented people.  


Knowledge, skills, abilities and other characteristics:

  • Committed, autonomous and team player 

  • Self-motivated, a strong ability to lead self.

  • Good command of written and spoken English

  • Ability to communicate and work with all levels of management & cultures.

  • Customer focused

  • Growth mindset

  • Open Minded and ability to learn new subjects 

  • Organized and rigorous, pay attention to details.

  • Operational experience in a production environment. 

  • Extended HSE knowledge.

IMERYS Leadership Competencies:

  • Cares for Self & Others:

You demonstrate self -awareness and nurture an inclusive and safe environment empowering people to do their best.

  • Collaborates for Success:

You work together across boundaries to achieve shared goals.

  • Commits to Customers:

You Understand (Internal & External) customer needs to take action to meet them.

  • Drives Results:

You deliver sustainable results and strive for excellence.

  • Shapes The Future:

You think in long- term scenarios, anticipate future challenges and opportunities while prioritizing sustainability.

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.